In the era of email and social media, a contact page seems superfluous. With the advent of social media and review sites, we rely on our users even more than ever before.
And we know that without that vital connection between Casino Moons and our users, we risk losing our customers forever. No matter how well-designed and organized your website is, there will be times when players need help from someone at your company or organization.
So, are you looking for the most trustworthy and reliable support team to assist you? Casino Moons Support Center is here to help.
The Contact Center Working Hours
Our friendly, knowledgeable and experienced online casino experts are available on weekdays from 10 am to 20 pm to answer your questions, solve problems or address any other issue that may arise while playing at online casinos. Our old pros have been in the industry since 2015, so we know a thing or two about gambling! If you ever have an issue while gambling for real money or crypto, please reach our team.
Your Questions. Our Answers.
We want to help you answer all your questions about the casino world and provide an educational platform for new and savvy casino players. We cover topics from how to gamble responsibly, winning strategies, learning the art of money management, cryptocurrency gambling tips and more. Casino Moons also offers in-depth information on all popular types of games like poker, crash, lottery and other game varieties.
Casino Moons: Where Complaints Are Resolved
Casino Moons has pledged to give superb customer service. To this end, we have a Complaints Management System that ensures our users are treated with kindness and respect when they lodge a complaint, and that those complaints are dealt with in an sympathetic, unbiased and effective way.
The Casino Moons Complaints Management System was designed with input from different stakeholders, including employees, customers, regulatory authorities and industry associations. All accusations are handled by trained staff who work in accordance with this system.
Casino Moons offers reasonable assistance for lodging an accusation to try to ensure it is resolved quickly and satisfactorily for all concerned parties. Our trained staff members manage your accusations openly and transparently.
Email Support
Casino Moons team is (mostly) available 24/7 to answer your questions, provide solutions for any problems you encounter and help you find the entertainment that best suits your gambling style. We offer assistance via email in over 22 languages and have experts who are adept on the most common challenges faced by online casino players from Australia, Canada, New Zealand, South Africa and UK.
Contact Form
The process of managing a complaint at Casino Moons begins by establishing contact with the customer who has lodged the complaint, gathering relevant information and conducting an assessment to identify whether the issue is a level 1 or 2 issue.
If it is deemed that it may be too complex for our staff member to deal with. That’s why, we advise being specific when describing your problem and the outcome you desire.
Assistance by Phone
By request, we give phone support to our customers. The key features of our phone support gurus:
- They undergo training about responsible gambling;
- They have experience in online gambling;
- Our agents have either financial or juridical education.
Moreover, Casino Moons is a company that offers phone support for people with gambling addiction and those recovering from addiction.
Live Chat Help
If you’re looking for live support then there’s no need to look any further than Casino Moons. We provide live chat agents 24 hours per day 7 days per week 365 days per year as well as traditional phone support 10 am – 8 pm.
Is There Anything Else?
It’s not always easy to have a casino experience go as smoothly as possible. That is why we have a FAQs page on Casino Moons, where you can find information on all sorts of things — from how to play blackjack and slots, how much the games cost, what the various symbols mean in slot machines, what it means when a game has reached its jackpot limit and more.